Search Jobs

Explore our current opportunities and apply.

Customer Service Representative

Quincy, IL 62301

Posted: 10/09/2024 Job Number: 745071 Pay Rate: 15.00 Industry: Distribution

Job Description

Position Title: Customer Service Representative

Wage: $14.00-$15.00 per hour

QPS Employment Group is seeking a motivated and detail-oriented Customer Service Representative to join a great team. As part of the customer service department, you will be responsible for assisting customers with inquiries, product selection, and order management to ensure a seamless and satisfying customer experience. This role requires strong communication, problem-solving, and multitasking skills, along with proficiency in software tools and customer relationship management.

 Customer Service Representative Responsibilities include but are not limited to:
- Handle inbound telephone calls and respond to customer inquiries promptly and professionally.
- Understand customer needs and provide tailored solutions using effective customer service techniques.
- Assist customers with product selection and provide detailed product information.
- Track open orders, resolve outstanding issues, and follow up on backorders to maximize shippable orders.
- Use various software tools to manage customer accounts, research solutions, and communicate clearly with customers.
- Maintain accurate documentation and records of customer interactions and transactions.
 
Customer Service Representative Requirements:
- Minimum 2 years of customer service experience required.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Sales, Marketing, or a related field preferred.
- Strong computer skills, including proficiency in Microsoft Word and Excel.
- Excellent communication skills, especially over the phone.
- Attention to detail and the ability to manage multiple tasks and projects.
- Strong decision-making abilities and the capacity to work independently.
- Ability to prioritize tasks in a fast-paced environment.
- Knowledge of customer service best practices and a commitment to delivering high-quality service.

quncy@qpsemployment.com

IND118


About us:
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

Why Work with QPS?
-Access to sought-after positions with leading employers
-Dedicated placement specialists who will guide you through every step of the job search process
 
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Quincy, IL

Ready to take the next step in your career? Explore job opportunities in the vibrant city of Quincy, Illinois! Nestled on the banks of the Mississippi River, Quincy offers a perfect blend of small-town charm and big-city amenities. Known for its rich history, stunning architecture, and picturesque river views, Quincy is a place where professionals can thrive and grow. With an abundance of outdoor recreation options at Quincy Bay, the scenic Quinsippi Island, and the historic Villa Kathrine, there is something for everyone in this energetic city. Don't miss the chance to be a part of this dynamic community; browse our job listings in Quincy today!