Position Title: Customer Service Representative
Wage: $18.00 - $22.00/hour
Shift: 1st
Hours: 8:00am - 4:30pm
QPS Employment Group is seeking a Customer Service Representative (CSR) on behalf of our client in Houston, TX (77040). This is a temp-to-hire opportunity for a customer-focused professional who enjoys building relationships, solving problems, and providing outstanding service. This role serves as a key point of contact for customers and supports order management, shipping coordination, and sales order fulfillment.
The ideal candidate will have strong customer service and phone skills, excellent attention to detail, and experience supporting customers in a fast-paced environment. Manufacturing experience is helpful but not required. Candidates should be comfortable interacting with customers, sales teams, warehouse personnel, and transportation providers while maintaining a high level of professionalism.
Customer Service Representative Responsibilities:
- Answer inbound calls and emails from customers regarding products, orders, and services
- Make outbound calls to follow up on customer inquiries, resolve issues, and provide updates
- Process orders, returns, and exchanges accurately and efficiently
- Document customer interactions, inquiries, complaints, and resolutions within the Order Management System (OMS)
- Coordinate with the sales team to ensure timely sales order fulfillment
- Schedule transportation with carriers for LTL and FTL shipments
- Work directly with customers to support on-time shipment requirements
- Escalate complex customer issues to management or the appropriate department when necessary
- Maintain a strong understanding of company products, services, and policies
- Support warehouse and branch operations with inventory cycle counts as needed
- Communicate and collaborate with other branches and corporate headquarters regarding operational matters
- Provide a professional, customer-focused experience both over the phone and in person
Requirements for Customer Service Representative:
- High school diploma required
- Associate degree in Business Management or related field preferred
- Previous experience in customer service, order management, inside sales support, or a related role
- Strong phone presence and customer communication skills
- Ability to build rapport and maintain positive customer relationships
- Excellent organizational skills and attention to detail
- Ability to prioritize tasks and manage multiple responsibilities simultaneously
- Professional and positive attitude
- Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, Google Docs, and Gmail
- Experience with OMS, ERP, CRM, or similar order management systems preferred
- Bilingual English/Spanish is a plus
Please be prepared for our AI recruiter to ask these mandatory questions:
- Are you comfortable handling a high volume of inbound and outbound customer calls?
- Have you worked with order entry, order management systems, ERP systems, or CRM software? Which ones?
- Describe your experience coordinating shipments, working with carriers, or tracking customer orders.
- This role requires multitasking between customers, order entry, sales support, and shipping coordination. Can you provide an example of managing multiple priorities successfully?
- Have you worked in a manufacturing, distribution, logistics, or industrial environment before? If so, please explain.
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee.
Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.
We are proud to be an equal opportunity employer.
