Position Title: Customer Service
Wage: $24.00 - $25.00/hour
Feeling underpaid or undervalued? This could be the position that you deserve!
QPS Employment Group has a great opportunity available in Customer Service at a company in Mount Pleasant, WI. This is a potential for hire position. Apply today!
Customer Service Responsibilities:
- Receive and process both domestic and international orders in company-based ERP system
- Determine product availability, pricing, and delivery methods, understanding special customer requirements; checks for accuracy and completeness, and communicates with customers regularly
- Work with multiple departments such as Supply Chain, Planning, Quality, and the Warehousing teams to resolve any customer issues
- Field and own customer related product issues/customer service requests (CSRs) by gathering the relevant information from the customer, assigning responsible parties for the specific issue the customer needs resolution for
- Develop and maintain cross-functional partnerships for all upstream and downstream teams to identify improvement opportunities and implement successful change
- Update customer specific data in company-based ERP System and other systems to ensure accuracy in customer information
- Field requests to appropriate teams or affiliate plants
- Perform accounts receivable tasks including daily customer invoicing, collection of past due invoices, assisting accounting in rectifying customer account as needed
- Participate in and complete monthly trainings as required
- Submit samples and documentation requests on behalf of Sales as needed
Requirements for Customer Service:
- Bachelor’s Degree or 1-2 years equivalent experience preferred
- Ability to read, write and speak English and Spanish fluently; ability to speak Portuguese is a benefit
- Working knowledge of logistics and manufacturing processes
- Possesses working knowledge in Microsoft Office programs, SAP and Batch Master
- Ability to perform conversion calculations with units of measure, money and other basic math functions as needed
- Excellent interpersonal skills
- Good communication skills
- Ability to work effectively within a team environment and collaborate on issues
- Familiarity with delivery schedules, routing, incoterms and carriers preferred
- Proven lean process improvement mindset
- Ability to flex and adapt to change
- Food industry knowledge a plus
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QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
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Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
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Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee.
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Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.
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We are proud to be an equal opportunity employer.
