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Customer Service Analyst

Rockford, IL 61104

Posted: 07/04/2024 Job Number: 737636 Pay Rate: 45,000 Industry: Packaging

Job Description

Position Title: Customer Service Analyst

Salary: $45,000-$47,000 per year

Hours: 8:00am-4:30pm

We are seeking a dedicated Customer Service Specialist to join our client’s team. This role involves direct interaction with customers, sales, production planning, quality, and shipping personnel. The ideal candidate will handle sales orders, resolve customer inquiries and complaints, and monitor delivery dates and order quantities. You will analyze data from their ERP/CRM system, comply with safety policies, and always aim to satisfy the customer.

Customer Service Analyst Responsibilities include but are not limited to:
- Present professionally to customers.
- Administratively manage and act upon all customer orders, including order entry, forecasting, inquiries, complaints, production status, and shipment status.
- Analyze and edit customer orders and inquiries, responding through written and verbal communications.
- Respond to customer inquiries requiring decision-making.
- Process and manage all Customer Complaint Reports (CCRs) for assigned customers.
- Transmit verbal and written information from customers to sales personnel and various internal departments.
- Request art, product, and tool service estimates based on customer and sales personnel inquiries.
- Manage and analyze steel and coating inventories for key flat sheet accounts.
- Initiate and manage new product launches, ASOs, contract reviews, pricing requests, new part numbers, and printing plates.
- Participate and give direction in daily Litho meetings and weekly shipment meetings.
- Coordinate customer order shipments with the Shipping Team Leader.
- Prepare customer order invoices.

Customer Service Analyst Requirements:
- Bachelor’s degree preferred, or equivalent (Associate’s degree and relevant work experience).
- Course work in accounting, sales, and marketing is helpful.
- Approximately two (2) years of related work experience preferred.
- Familiarity with sales, service, and customer relations policies.
- Working knowledge of Microsoft Office products (Word, Excel, Access).
- Strong communication and interpersonal skills.
- Ability to analyze and interpret data.
- Detail-oriented with strong organizational skills.
- Ability to multitask and handle a fast-paced work environment.


About us:
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

Why Work with QPS?
-Access to sought-after positions with leading employers
-Dedicated placement specialists who will guide you through every step of the job search process
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About Rockford, IL

Ready to take your career to new heights in Rockford, Illinois? Explore our job opportunities in this vibrant city and uncover endless possibilities for growth and success. Nestled in the heart of Winnebago County, Rockford blends urban convenience with a laid-back Midwest charm. From iconic landmarks like the Anderson Japanese Gardens and the Coronado Performing Arts Center to the mouth-watering cuisine at Beef-A-Roo and the exciting games hosted by the Rockford IceHogs at the BMO Harris Bank Center, this city has something for everyone. The Rockford region boasts a thriving arts scene, with galleries like the Rockford Art Museum and the Klehm Arboretum & Botanic Garden providing inspiration at every turn. Discover your next career move in Rockford, where opportunities abound and a unique culture awaits!