Position Title: CSR & Order Entry Support
Wage: $17.00-$19.00/hour
Shift: 1st
Hours: 8:00am-4:30pm
QPS Employment Group is hiring a CSR & Order Entry Support for a company in Oak Creek, WI. This is a potential to hire opportunity on 1st shift.
CSR & Order Entry Support Responsibilities include but are not limited to:
- Assist all customer calls with product, pricing, or shipping information in a timely manner
- Answer in a prompt and courteous manner all customer calls
- Process customer orders within 8 hours from time of receipt
- Ensure accuracy in our system on customer orders
- Respond to customer emails either via phone or email and address their concerns within a few
hours
- Check voicemails periodically throughout the day and respond to customers in a timely manner
- When other departments reach out to CSR with additional information required, please ensure
to obtain information and respond within 24 hours
- Inform the shipping department of any orders that need expediting or "special'
- Handle and ensure this information are updated in the system properly
- Process credit card transactions
- Help resolve pricing issues on orders with outside reps or customers
- Work with proper departments to obtain estimated freight charges per the customer request
- Track shipments per the customer request, including PODs when needed
- Maintain, track, and allocate backorders, including air shipments
- Coordinate with CSS (Customer Service Supervisor) on items that are going to be discontinued,
change of value class and communication to sales for updating the website and system
- Process all catalog orders for sales representatives and customers upon request
- Assist with processing sales orders
- Assist supervisor when needed with quote maintenance, chargebacks, program updates, writing procedures, and miscellaneous duties as the need arises
- Daily filing of pick list, invoices, and credit/debit memos
- Maintain a clean, safe, and unobstructed workspace
- Perform other related duties as assigned by supervisor
CSR & Order Entry Support Requirements:
- Excellent organizational, interpersonal, and communication skills
- Able to balance multiple priorities and assignments
- Able to work independently and with the team
- Able to read and write
- Attention to detail is a must
- Ability to identify colors and understand
- Solid organizational skills, including multi-tasking and follow-up
- Ability to handle negativity and remain positive
- Strong analytical, reasoning, and problem-solving skills
- Basic computer skills, understand how to use email, spreadsheets
- Ability to work with supply vendors
- Self-motivated and able to work alone
- Willingness and ability to be cross-trained in other departments
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to reach horizontally and vertically with arms; sufficient dexterity to manipulate small
objects and print or write legibly
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee.
Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.
We are proud to be an equal opportunity employer.
