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CSR Agent - End User

Republic, MO 65738

Posted: 07/10/2024 Job Number: 737629 Pay Rate: 16.00 Industry: Consumer

Job Description

Position Title: CSR Agent - End User

Wage: $16-$17.50/hour

Shift: 1st

Hours: 6am-4:30pm

This company is a family of industry-leading brands with a common purpose, protecting and nurturing the legendary outdoor brands we grow up with. This company is focused on fishing and spending life outdoors while providing outdoor enthusiasts with the right gear for every step of their journey. They are proud to work with co-workers who share their passions and values, and work as a family to make their mission a success. This company is hiring for a CSR Agent - End User in Republic, MO. This is an associate to hire opportunity.

CSR Agent - End User Responsibilities include but are not limited to:
- Receive and respond to emails in a timely manner
- Generate and follow-up on support tickets related to consumer requests
- Answer telephone calls from consumers and provide information as requested related to products, orders, consumer loyalty programs, etc.
- Receive and enter Direct to Consumer sales orders into ERP system
- Manage order flow, backorders, and tracking from website orders
- Document all communications with consumers
- Operate office equipment (fax machine, copier, multi-line phone system, PC, etc.)
- Receive and file (both manually and electronically) records related to Consumer Service accounts
- Direct consumers to other departments when applicable
- Learn, retain, and practice knowledge of product information related to multiple brands
- Maintain a professional and pleasant demeanor
- Demonstrate collaboration with other Consumer Service Agents and other departments

CSR Agent - End User Requirements:
- High school diploma/GED
- Keyboarding skills and accuracy
- Team player with a high level of dedication and integrity
- Excellent organizational skills and attention to detail
- Strong written and verbal communication skills
- Interpersonal and facilitation skills
- Strong Microsoft Office and Windows based computer applications skills
- Fishing or Outdoor Industry experience preferred

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
- Over 30 years of staffing experience

Best of all, our services are 100% free to job seekers!
We are proud to be an equal opportunity employer.
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About Republic, MO

Ready to take the next step in your career? Explore job opportunities in the vibrant area around Republic, Missouri! Nestled in the heart of the Ozarks, this charming region offers a perfect blend of small-town charm and big-city amenities. With easy access to outdoor adventures at Wilson's Creek National Battlefield and the picturesque Table Rock Lake, as well as cultural delights like the Springfield Art Museum, Juanita K. Hammons Hall for the Performing Arts, and fantastic local BBQ joints, there's something for everyone here. Join us in Republic, MO, and discover the perfect balance between career growth and quality of life!