Position Title: Bilingual Repair Technician Supervisor
Wage: $23.00 - $25.00/hour
QPS Employment Group is hiring a Bilingual Repair Technician Supervisor for a company in Elgin, IL. From technician support to customer resolution, this role ensures nothing falls through the cracks. You’ll oversee repair operations, support QA, manage schedules, and keep both internal teams and customers confident in the outcome. Apply today!
Bilingual Repair Technician Supervisor Responsibilities:
- Interact with both internal technical teams to understand their process/manufacturing requirements/standards as well as external suppliers of equipment and components
- Ensure technicians are assigned to handle order processing capacity and meet projected volumes
- Ensure manufacturing processes are adequately performed and documented
- Check and reply to emails regarding RMA and production orders
- Make sure Order Ship dates are met
- Verify technicians are using appropriate quality and ESD procedures
- Ensure technicians have the tools and information necessary to work on a sales order
- Answer Technician’s questions about configurations and customer requests that are not evident from the sales orders
- Sign off on prep requests, whether it’s sending product to get cleaned or painted
- Find and download new and updated drivers/firmware information for products
- Manage tech vacation schedule
- Order parts, bags, and hardware for both stock and production orders
- Speak with customers about an issue with a product they purchased from us, to determine if we could them through a phone fix or send them a replacement
- Assist with QA
- Update Tech notes and customer needs
Requirements for Bilingual Repair Technician Supervisor:
- High school diploma or equivalent
- One to three years of Technician experience in a lead capacity
- Previous warehouse or inventory experience
- Bilingual (English / Spanish)
- ERP system experience (e.g., NetSuite) and Microsoft office skills (Outlook, Excel, Word, etc.)
- Excellent communication, organizational, and interpersonal skills
schaumburg@qpsemployment.com
IND133
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
Explore exciting job opportunities in the vibrant Elgin, Illinois area! Nestled along the Fox River, Elgin offers a perfect blend of scenic beauty, cultural attractions, and abundant career growth prospects. From the historic Grand Victoria Casino and the stunning Elgin Symphony Orchestra to the charming Gail Borden Public Library and the delightful array of dining options ranging from traditional American fare to diverse global cuisines, Elgin has something for everyone. With proximity to the acclaimed Hemmens Cultural Center, the gorgeous Lords Park, and a short drive to Chicago's famed professional sports teams and iconic landmarks, Elgin is both a peaceful retreat and a bustling hub of activity. Take the first step towards an exciting career path by exploring our job listings in this enchanting region today!
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